Daniel Delank

- Achieved 2021/2022 Top Performance Award for outstanding sales results, representing the top position by major wins of new clients like Apple, Samsung, Cherry, and many more. - Managed 2 global roll-out projects end-to-end: Defined growth strategy in alignment with the marketing team and set goals and expectations for key customers such as Miele & Cie. KG and BSH Hausgeräte GmbH.

Lecturing on various Universities like DHBW Stuttgart and Mannheim, University of Hohenheim, ESB in Reutlingen and IUBH Bad Honnef on subjects like Business Informatics & Business Simulation and Project Management

Speeches at various events on the topics of service management, international management, global competitive advantage, etc.

Drove improvements and built a cross-functional, client-focused team of 25 Senior Consultants (CTO Office) that improved service delivery and won strategic new opportunities across multiple technology disciplines

- Umsetzung konkreter Maßnahmen innerhalb der nächsten drei Jahre für die frühzeitige Errichtung einer angemessenen Pipeline - Erwerb neuer Kunden und gezielte Weiterentwicklung bestehender Kunden - Definieren von Initiativen in Dimensionen: Menschen, Prozesse, Produkte, Kunden, Partner und Kommunikation - Verantwortungsbewusstsein (Umsatz 3.200 Mio. €) - Führungsverantwortung (4 Mitarbeiter)

Responsible for COO Office of SVP Region AA and all related Global Business Operations activities over 3,500 employees with more than 700m € revenue. This includes: Efficiency & Performance Management, IT Sales Operations, Service Steering, Resource Management, Supplier Management, Strategy Implementation, IT Division Dialogue as well as Mergers & Acquisitions.

Executive Assistant: Management and monitoring of strategic programs and projects. Measures for the implementation of market strategies, growth strategies, portfolios as well as internationalization and industrialization strategies. Furthermore, planning and implementation of strategic analysis, controlling, ITIL.

• TSG EMEA Outsourcing Services: Consulting and Project Engineering for the key account General Motors and Adidas. • Outsourcing Managment for General Motors.

• Managing Consultant: Offshore outsourcing projects, implementing CMMI level II • business developing: creating a strategic marketing campaign • account management: creating a broad-based marketing strategy, taking care of existing key customers.

• Projektmanager: • SAP outsourcing projects • Microsoft infrastructure projects • administration and consulting.

• Management consulting in the Buenos Aires department: • creating a reporting guideline for commercial office properties • evaluation of annual account costs.

Service Transformation