David King

• Fulfilling an objective to successfully implement a new ITSM solution to a managed service customer base. Working within the project team, and alongside operational teams, customers and software partner, understanding, researching and preparing data, configuration and reporting requirements. Developing methods for collecting and collating the requirements for use during Release and migration.

• Created Change Management project deployment plans for a new Remedy process flow solution, managed deployment of technical end user guide and training. Chaired CAB for internal and external stakeholders, including SAP supported businesses, both remotely and on-site. Communicated and managed ECAB process, for infrastructure and critical application including SAP in complex multinational landscapes

• Created Change Management project deployment plans for a new Remedy process flow solution, managed deployment of technical end user guide and training. Chaired CAB for internal and external stakeholders, including SAP supported businesses, both remotely and on-site. Communicated and managed ECAB process, for infrastructure and critical application including SAP in complex multinational landscapes

• Consultancy role, developing online web site a for leisure and sports E-commerce project. Created communication channels, formal and informal, for stakeholders, identified businesses, vendors.

Project managing a successful audit of an outsourced ITSM function, part of a project. Utilizing stakeholder workshops, presenting gap analysis reports, process flow diagrams, RACI, roles/responsibilities to convey holistic experience of delivered service. Created presentation for client senior stakeholders. Service Management project delivering a successful audit of fully managed services provider, 2nd & 3rd level, 40+ resources utilizing SNOW environment, for contract RFP negotiations.