Denis Susko

Designing and delivering AI and digital strategy for B2B clients. • Leading initiatives in process optimization, CRM architecture, and automation. • Developing structured AI service offers and practical use cases for decision-makers. • Prototyping and implementing scalable digital solutions based on specific technical requirements. • Supporting clients with tool selection, business case validation, and early-phase execution. Turning complex technology into measurable business leverage.

• Designed and delivered workflows to automate processes in Salesforce, improving operational efficiency and sales outcomes. • Advised stakeholders on best practices for business process optimization and system integration. • Coordinated with internal teams to ensure solutions aligned with business priorities and delivery timelines.

• Provided solution architecture guidance for IFS Field Service implementations, tailored to client needs. • Supported internal teams with best practices for solution deployment and adoption. • Acted as technical advisor to ensure delivery success and high customer satisfaction.

• Designed solutions to optimize field service operations • Mentored and enabled ServiceMax partners across EMEA, helping them design and deliver field service solutions. • Provided technical advisory and best practices to partners and clients, ensuring alignment with ServiceMax standards

• Enhanced Salesforce environments and connected applications, with a focus on the Advendio omnichannel advertising platform for publishers and media companies. • Customized Salesforce and Advendio solutions to meet client-specific requirements and business goals. • Integrated third-party apps to extend Salesforce capabilities and streamline workflows. • Supported smooth system adoption and user enablement, ensuring minimal disruption to operations.

• Led international CRM initiatives, overseeing functional development and project delivery within Salesforce across multiple regions. • Managed a team responsible for CRM rollouts, ensuring alignment with global business goals. • Drove enhancements to Salesforce to optimize customer engagement and retention. • Set strategic direction for CRM workflows and enabled data-driven decision making to support growth.

• Provided business analysis, consulting, and development for Salesforce/Force.com implementations and AppExchange solutions. • Advised clients on best practices for CRM integration and digital transformation strategies. • Designed and delivered customized Salesforce solutions to meet unique business requirements. • Led cross-functional teams to ensure smooth implementation, adoption, and long-term value.

• Managed sales and business operations for the B2B segment, with a focus on CRM analysis and process optimization. • Analyzed and enhanced CRM systems to improve sales efficiency and team performance. • Designed streamlined sales processes to boost customer acquisition and retention. • Delivered strategic insights through data analysis to support business growth initiatives.

• Managed sales processes, sales automation, CRM system development, and funnel management to support business growth. • Acted as Process Owner for sales automation and CRM initiatives, driving operational excellence. • Led the global Salesforce CRM rollout across 10 countries for >100 users, ensuring adoption and alignment with business objectives. • Enhanced funnel management to improve sales forecasting, tracking, and performance visibility.

• Provided pre-sales consulting and expertise in type approval processes for mobile devices. • Advised global clients on regulatory compliance and approval requirements. • Conducted testing and validation of mobile software to ensure compliance with industry standards. • Represented CETECOM in telecommunications standardization committees, contributing to industry best practices.

R&D project regarding wave propagation in mobile networks

Construction and montage of electronic controllers

Quality measurement and testing in mobile networks