Denis Susko

AI & automation consulting for B2B DACH clients (requirement engineering, design, delivery): • Red-teaming: Built LLM framework testing for prompt injection, PII, and hallucination mapped to MIT risk. Delivered via interactive HTML console and PDF. • HR process Automation: Delivered Make.com & Jira HR workflows for Sparkasse-subsidiary. • EU Compliance: Risk assessments, executive training, and scoping for compliant AI Act adoption

Business Analyst in a large-scale Salesforce CRM transformation, covering telecom subscription and contract lifecycle processes: • Requirements engineering, user story resposibility, acceptance criteria definition, and UAT coordination. • Bridged business, product, and IT stakeholders; translated complex telecom business rules into Salesforce change specifications delivered by development team. • Presented implemented changes, managed reviews, and signed off on delivery.

• Provided solution architecture guidance for IFS field service implementations for global enterprise clients. • Business-to-IT liaison: requirements engineering, scope definition, and stakeholder alignment.

• Technical solution consulting and solution architecture on ServiceMax/Salesforce field service implementations across manufacturing, medical devices, and industrial sectors in EMEA. • Led EMEA partner enablement: onboarding, advisory, and best-practice guidance for ServiceMax implementation partners (included Infosys, BearingPoint, etc.). Covered solution design, integration patterns, and delivery methodology.

• BA and solution consulting on a legacy-to-Salesforce/ADvendio migration for ProSiebenSat.1's media sales business. • Covered requirements engineering, functional specifications, configuration, UAT, and production deployment. • Integrated with data warehouse, and reporting systems.

• Led global Salesforce CRM strategy across 14 markets. • Built and launched a client-facing online portal (Salesforce/Force.com) linked to restaurant operations, significantly reducing call centre agent workload. • Managed a team of CRM admins and developers. Agile/Jira delivery model.

• Provided business analysis, consulting, and development for Salesforce/Force.com implementations and AppExchange solutions. • Advised clients on best practices for CRM integration and digital transformation strategies. • Designed and delivered customized Salesforce solutions to meet unique business requirements. • Led cross-functional teams to ensure smooth implementation, adoption, and long-term value.

• Managed sales and business operations for the B2B segment, with a focus on CRM analysis and process optimization. • Analyzed and enhanced CRM systems to improve sales efficiency and team performance. • Designed streamlined sales processes to boost customer acquisition and retention. • Delivered strategic insights through data analysis to support business growth initiatives.

• Managed sales processes, sales automation, CRM system development, and funnel management to support business growth. • Acted as Process Owner for sales automation and CRM initiatives, driving operational excellence. • Led the global Salesforce CRM rollout across 10 countries for >100 users, ensuring adoption and alignment with business objectives. • Enhanced funnel management to improve sales forecasting, tracking, and performance visibility.

• Mobile type-approval consulting, compliance and test management for major handset manufacturers. • 3GPP standards representation (UMTS/GSM/GPRS).

R&D project regarding wave propagation in mobile networks

Construction and montage of electronic controllers

Quality measurement and testing in mobile networks