Mah Rukh

Angestellt, Salesforce Business Analyst, Secret Escapes GmbH
London, United Kingdom

Skills

B2B
Backlog Prioritisation
Business Analysis
Business Development
Communication skills
Computer Science
Consulting
Data Analysis
Design Strategy
Figma
IT Delivery-Management
Jira
MS Office
Miro
Pardot
Process Mapping
Process Optimization
Project Management
Requirements Engineering
Salesforce Automation
Salesforce CRM
Salesforce Sales Cloud
Salesforce Service Cloud
Stakeholder Management
Team work
User Acceptance Test
User Experience
Visio
Salesforce Flow
Validation Rules
Support
Scrum
Product
Technology
Agile
User Acceptance Testing
Requirement Elicitation
Confluence
Salesforce Marketing Cloud
Salesforce Experience Cloud
SOQL

Timeline

Professional experience for Mah Rukh

  • Current 3 years and 10 months, since Apr 2022

    Salesforce Business Analyst

    Secret Escapes GmbH

    prioritized the product backlog and managed stakeholder relationships across 10+ business teams. Configured Salesforce for ~5 weekly change requests, led agile ceremonies, and resolved incidents with a 77% user satisfaction rate. set up Jira workflows, boosting team productivity by 80%, and conducted UAT with 92% success. Efforts in process mapping and discovery sessions led to a 15% increase in operational efficiency.

  • 10 months, Jul 2021 - Apr 2022

    Business Analyst (Salesforce)

    10Pearls

Educational background for Mah Rukh

  • 2014 - 2018

    Bachelors of Science (Computer Science)

    National University of Computer and Emerging Sciences

Languages

  • German

    Basic

  • English

    Fluent

  • Urdu

    First language

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