Deniz Köktaş

Provided customer support to international clients in English, handling inquiries, appointment scheduling, and personalized communication. Provided real-time interpretation between clients and staff, ensuring clear cross-cultural communication. Coordinated international client operations, maintained accurate customer records, and supported efficient service delivery.

Provided personalized English language instruction to Japanese learners, focusing on conversational skills, grammar, and comprehension. Assessed individual strengths and weaknesses to develop tailored lesson plans and learning approaches. Supported learners in improving their everyday English and preparing for English proficiency tests such as EIKEN and TOEIC

Provided Turkish language instruction to an international student base, focusing on conversational skills, grammar, and comprehension. Developed tailored learning paths based on individual needs and monitored learner progress through structured feedback. Supported learners in reaching the proficiency levels required for TÖMER certification.