Désirée Freiin von Uslar-Gleichen

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. First/Second level support for Office software and hardware incidents. First level support for telecom and network incidents. First level support for incidents related to in-house applications (After appropriate training). Handling IT incidents and requests received via telephone and email

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services Gather customer’s information and determine the issue by evaluating and analyzing the symptoms; Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more

Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts.

Dealing with bookings by phone, e-mail, letter, fax or face-to-face Completing procedures when guests arrive and leave Choosing rooms and handing out keys Preparing bills and taking payments Taking and passing on messages to guests Dealing with special requests from guests (like booking theatre tickets or storing valuable items) Answering questions about what the hotel offers and the surrounding area Dealing with complaints or problems. Hotel System : BRILLIANT

Dealing with bookings by phone, e-mail, letter, fax or face-to-face Completing procedures when guests arrive and leave Choosing rooms and handing out keys Preparing bills and taking payments Taking and passing on messages to guests Dealing with special requests from guests (like booking theatre tickets or storing valuable items) Answering questions about what the hotel offers and the surrounding area Dealing with complaints or problems. Programs System: EPITOME

Dealing with bookings by phone, e-mail, letter, fax or face-to-face Completing procedures when guests arrive and leave Choosing rooms and handing out keys Preparing bills and taking payments Taking and passing on messages to guests Dealing with special requests from guests (like booking theatre tickets or storing valuable items) Answering questions about what the hotel offers and the surrounding area Dealing with complaints or problems. Hotel System: Fidelio V6

Dealing with bookings by phone, e-mail, letter, fax or face-to-face Completing procedures when guests arrive and leave Choosing rooms and handing out keys Preparing bills and taking payments Taking and passing on messages to guests Dealing with special requests from guests (like booking theatre tickets or storing valuable items) Answering questions about what the hotel offers and the surrounding area Dealing with complaints or problems. Hotel System: Fidelio V6