Divya Prabhu

Proactive Services Engineer, is part of a team of problem solvers who are passionate about working in a fast-paced, highly dynamic, client-centric environment. Meet with Customers to understand and capture their business requirements for monitoring Meet with Customers on a regular basis to review service value, and trends and facilitate any updates to the agreed monitoring plan Creation of Knowledge Article templates to be used by the Proactive team Provide expert-level support to high-touch clients etc.,

We as ProM TEs work for multiple clients by proactively monitoring the customer Emails, SMS, PUSH notifications, Reports, Journeys Automation, etc. As a part of the Proactive team, we troubleshoot the issue and provide the solutions before the customer reaches out to Salesforce. We are responsible to perform an annual health review of the customer’s Marketing cloud platform and we help them understand the recommended products/settings to their requirements. Creating, reviewing, and providing feedback on KA.

Using the Agile process need to gather the requirement of the project, analyze the requirement create the document of each and every step, create a design document, and update in tool. Creating a journey, automation, Email, SMS, Mobile Push, or Marketing Cloud Campaigns as per client requirements by interacting with SFDC and the mobility team.

I use to Develop responsive email newsletters and landing pages using PSD files and fix the rendering on several desktop, tablet and mobile devices then submit them to the client without any issues. Once the client approves the newsletter we use it to host the Landing-pages in the Salesforce Marketing Cloud and if it’s an email newsletter then schedule the deployment.

I use to work for SFMC (Salesforce Marketing Cloud) and DREAM (Epsilon), Email marketing, Email designing, and Email creative development. Strong Development skills in HTML, CSS, Amp-Script, Litmus Testing, Photoshop, and Dreamweaver.

BCA is a 3-year degree program that focuses on knowledge of the basics of computer application and software development. A BCA degree is considered to be at par with a BTech/BE degree in Computer Science or IT. The course of BCA includes database management systems, operating systems, software engineering, web technology, and languages such as C, C++, HTML, Java, etc.