Eben Marks

Angestellt, Product Owner, ConnectWise
Berlin, Germany

Fähigkeiten und Kenntnisse

Product
Scrum
Project Management
Jira
Software Development
Customer satisfaction
Agile Development
User stories
Integrity
Team work
Enthusiasm
Friendliness
Communication skills
Customer orientation
Fast learner
Conceptual thinking
Customer Relationship Management
Communication
Writing
Media Relations
research
Blogging
Press releases
Social Media
Policy Analysis
Customer Support
Copyright
Customer Service
Onboarding
Customer Experience Management

Werdegang

Berufserfahrung von Eben Marks

  • Current 3 years and 8 months, since Oct 2022

    Product Owner

    ConnectWise

  • 10 months, Dec 2021 - Sep 2022

    Senior Partner Success Associate

    ConnectWise

  • 4 years and 3 months, Oct 2017 - Dec 2021

    Customer Success Manager

    SmileBack

  • 9 months, Jan 2017 - Sep 2017

    Customer Experience Specialist

    Pixsy GmbH

    Planning and creating proactive communications with users Providing reactive customer support and satisfaction Researching and gathering user feedback and advocating it to colleagues Helping the product/development team with testing and prototyping Services and tools used include: Intercom Stripe JIRA (and previously GitHub) Sprout Social

  • 5 months, Sep 2016 - Jan 2017

    Copyright Compliance Specialist

    Pixsy GmbH
  • 2 years and 1 month, Dec 2013 - Dec 2015

    Media Officer

    Action for Children

Ausbildung von Eben Marks

  • 2018 - 2018

    Service Design

    University of the Arts London

    6-part weekly course online in the foundations of service design.

  • 2014 - 2014

    Digital Photography

    University of the Arts London

    8-part biweekly evening course to improve my photography skills.

  • 2 years and 10 months, Oct 2006 - Jul 2009

    Contemporary History

    University of Leicester

Sprachen

  • English

    C2 (Verhandlungssicher / Muttersprachlich)

  • German

    A1-A2 (Grundkenntnisse)

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