
Edina Karsai
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Edina Karsai
- Current 2 years and 3 months, since Mar 2024
Finance Process & Project Manager
SMC Austria GmbH
Partnered with Finance leadership to improve processes through automation and AI-driven solutions, delivering significant time and cost savings. Optimized financial processes across 8 CEE countries, improving efficiency, accuracy, and compliance. Led transfer pricing and compliance projects while coordinating intercompany billing and contract management. Maintained process documentation, internal controls, and audit support for seamless operations.
- 1 year and 1 month, Feb 2023 - Feb 2024
Europe Process, Reporting, SOX & Measurements Manager
IBM
- Managed a 9-member senior team, overseeing Europe-wide reporting, KPIs, SOX controls, while leading cross-border automation, digitalization, and productivity projects. - Responsible for E2E European processes across a 100+ FTE organization, including internal controls, ensuring SOX compliance. Acted as agile process owner for various finance operations tools. - Coached and mentored team members and leadership talents, improving engagement, skills, and performance metrics.
- 3 years and 10 months, Apr 2019 - Jan 2023
Business Support Operations Manager - DACH Central & Local Offices
IBM
Led 20–30 employees across 4 countries (AT, CH, HU, DE) in a highly regulated environment with €1B+ annual revenue. Built and developed high-performing teams through servant leadership, mentoring future managers and team leaders. Introduced process optimizations and automation solutions, improving efficiency and accuracy across the financing lifecycle. Ensured SOX compliance, internal controls, and acted as trusted advisor to CFOs and market leaders in complex cross-border operations.
- 1 year and 8 months, Aug 2017 - Mar 2019
Business Support Operations Team Leader - Begin of Lease, Germany
IBM
Coordinated a team of 10 employees, ensured high-standard execution with strong focus on customer satisfaction. Developed through structured guidance a self-sufficient team with increasing know-how, enabling them to become trusted advisors to business stakeholders and other departments while maintaining positive & supportive relationship with internal and external customers. Supported the business in meeting or overachieving its targets & ensured high customer satisfaction by having a quick turnaround time.
- 2 years and 9 months, Nov 2014 - Jul 2017
Business Support Operations Specialist roles - Supplier & Contract management
IBM
Supported financing solutions in the DACH region (including pre-sales support, contract creation & validation, IT leasing portfolio management, billing & invoice management) while maintaining high external and internal customer satisfaction. Acted as a go-to person for team members and local counterparts in DACH both in business operational and technical topics. Drove innovation and productivity savings by developing automations for the team
- 4 years and 1 month, Oct 2010 - Oct 2014
Customer Service Supporter & Consumer Protection Representative
Magyar Telekom
Representative for consumer protection (consumer relations officer certificate). Kept contact with authorities & customers ensuring regulatory compliance. Researched sectoral legislation, participated in process & operational planning and improvement. Prepared presentations, reports, and statistics for the upper management.
Sprachen
German
C1 (Fließend)
English
C1 (Fließend)
Hungarian
C2 (Verhandlungssicher / Muttersprachlich)
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