Edina Karsai

Leading the BSO Client Financing Team of 9 Senior team members covering Europe Process, Reporting, Measurement and SOX Controls. People management activities, including development of team members through regular coaching, educations, job rotations and projects. Leading & participating in projects to address/resolve key challenges in Europe Business Support teams resulting in improvement & productivity savings. Provided guidance to Europe business teams & managers and proactively improved E2E processes.

Managed a diverse Business Operations Team of 20-30 employees in 4 countries. Looked after the entire client financing life cycle from deal structuring through supplier & contract management until end of term administration. Led & developed a best-in-class self-driven team through coaching leadership style, clarity of purpose and clear expectation management.Ensured required recruitment, hiring, team planning activities. Consistently ensured successful execution of a high-volume business.

Coordinated a team of 10 employees, ensured high-standard execution with strong focus on customer satisfaction. Developed through structured guidance a self-sufficient team with increasing know-how, enabling them to become trusted advisors to business stakeholders and other departments while maintaining positive & supportive relationship with internal and external customers. Supported the business in meeting or overachieving its targets & ensured high customer satisfaction by having a quick turnaround time.

Supported financing solutions in the DACH region (including pre-sales support, contract creation & validation, IT leasing portfolio management, billing & invoice management) while maintaining high external and internal customer satisfaction. Acted as a go-to person for team members and local counterparts in DACH both in business operational and technical topics. Drove innovation and productivity savings by developing automations for the team

Representative for consumer protection (consumer relations officer certificate). Kept contact with authorities & customers ensuring regulatory compliance. Researched sectoral legislation, participated in process & operational planning and improvement. Prepared presentations, reports, and statistics for the upper management.