Ena Mann

Infrastructure BIM CAD Smart Cities Digitalization

Person in charge of APC by Schneider Electric at Tech Data

- Responsible for keeping their agents informed of what is happening in the center and anything that may impact on the agents - Facilitate and organize training session for all agents and participate in recruitment of new call center agents - Submit regular reports to management and seek new ideas and strategies to improve performance at the center - Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times

- Contacts lead lists generated by marketing to identify application opportunities - Nurtures leads in conjunction with marketing to push prospects through the sales cycle (with calls, emails, and content distribution) - Cold calling to arrange meetings with potential customers to prospect for new business; - Responding to incoming email and phone enquiries; - Acting as a contact between a company and its existing and potential markets;

- Conducting research to ascertain the best products and suppliers in terms of best value, delivery schedules and quality; - Liaising between suppliers, manufacturers, relevant internal departments and customers; - Negotiating and agreeing contracts and monitoring their progress, checking the quality of service provided; - Developing an organisation's purchasing strategy; - Ensuring suppliers are aware of business objectives; - Training and supervising the work of other members of staff.

- Participation in academic conferences - Attending and speaking at conferences and seminars - Classroom teaching (lectures, practical study classes, practice classes, laboratory work, seminars, colloquia), including in continuing education courses and in the open university format - Consultation and advising of students - Arranging and supervising student traineeships - Establishing contacts with the wider academic community

Smart Cities, Digitaler Urbaner Zwilling, Smart Cities and Regions in Bayern

W Course: - English and American Culture and Business Studies (English, American, and economy) - Political Science - Psychology - Social Work - Sociology - Business Education - Business Law - Business Romance (French, Spanish) - Economics