Ernesto Campos

ACES (Amazon Customer Excellence System) is a program of continuous improvement within Amazon's Customer Service organization. It questions the processes first to help improve our customer experience and help us operate more effectively and efficiently • Identified organizational opportunities with management and stakeholders • Facilitated data gathering sessions and solution mapping with team leaders • Lead an HR process improvement project, which decreased in 60% the year over year attrition rate.

A Customer Service Manager sets the vision, direction, and culture of their teams by managing individual and team performance expectations and goals while finding ways to achieve Amazon’s mission to be Earth’s most customer centric company.

e-engineered the member engagement process for Recrear international. Accomplishments: Created new positions within the organization Facilitated a membership development plan Created and applied key policies for the growth and development of the organization

Team representative responsible for fostering and implementing projects within the Amazon Customer Excellence Program for the Audible Organizational Unit. Accomplishments: Implemented successfully various changes in the customer engagement process via Kaizens Reengineered the associate training process for new hires to the Audible Organizational Unit Managed associates in the development and execution of projects to improve business needs by combining business analytics and input from management

Assistant to the protection and legal country officer of the United Nations High Commissioner for Refugees

The MSPME is a unique programme that takes an international perspective to the growing demand for strategic thinkers who can deliver core business activities and realize competitive strategies in public, private and voluntary sector organizations through the implementation of strategic projects.