Faisal Mehmood

• Assembles and configures network components and associated services. • Installs and tests necessary software and hardware. • Establishes network users, user environments, directories, and security for networks being installed. • Provides users with network technical support. • Installs, upgrades and configures network printing, directory structures, rights, security, software and files services. • Upgrades network hardware and software components as required. • Performs network troubleshootin

• Responsible for targeting and identifying sales opportunities for businesses within assigned account list and other businesses as instructed by management. • Prospecting and generating new business opportunities for the company through calling on and maintaining an accurate and up to date database on all the accounts assigned by management. • Pre-sales responsibilities including primary contact for prospective customer until close of sale. • Maintaining a follow-up cycle and live contact

• Providing information and awareness about languages. • Selling languages packages on Kiosk. • Processing sale on elctronic system. • Merchandising products according to company’s standard. • Offering customers add-on products and services e.g Headsets. • Delivering a high quality customer experience at the point of sale helping customers. • Doing weekly Stock reconciliation and daily paperwork.

• Providing technical advice and guidance to customers on electrical products. • Support sales by generating 5% of department revenue through sales of accessories. • Consistently doing targets and getting Bonus / Vouchers. • Merchandising products according to company’s standard. • Offering customers add-on products and services. • Providing customer-facing technical support in retail locations. • Delivering a high quality customer experience at the point of sale helping end-customers

• Greeting customers, making them feel welcome in our store. • Processing customer sales and credit agreements. • Providing technical advice and guidance to customers. • Providing support in other areas of the store. • Responding quickly and efficiently to all customer requests. • Ensuring that all tickets and point of sales are accurate and up to date. • Promoted to Vision Champion to advise on Digital Services, TV etc and increased TV Sales revenue by 60 % year on year.

• Outbound Calling B2B customers and doing sales. • Sorting out sales invoice sheets. • Sorting out contract, giving advise to customers. • Attending telephone calls and providing information to customers. • Forward all quotes processed to the relevant account manager. • Attending product and call centre training as requested. • Assisting with sales and marketing campaigns as requested by contacting database customers regarding special offers. • Attending and participating in meetings as required.

• Attending customer enquiries regarding electronic products and doing sales. • Providing an improved user-friendliness, customer service, productivity and financial reporting. • Increased sales to 30 % YoY and reduced the returns to 40 %. • Increased and maintained the attachment rate to 10% of sales. • Taking payments, doing exchange and refunds on EPOS. • Maintaining record and availability of products. • Monitoring merchandising of different sections. • Running shop floor, Checkout services, opening an

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