Ing. Federica Melani

-Collaborate with partners from the initial integration steps, ensuring smooth onboarding and long-term cooperation - Provide second-level support within the Client Services department for highly customized features of major accounts - Troubleshoot technical issues and work closely with the Engineering Team to provide clients and partners with the best possible support

Managing VIP clients' accounts in the mobile gaming industry - Dealing with technical inquiries, working closely with Product and Tech Teams to provide the best solutions for our clients - Training and mentoring newbies - Writing documentation to ensure Product knowledge is well shared inside the Team

Worked closely with clients to analyze requirements, configure Jira to their needs, and optimize workflows. Ensured customer satisfaction by providing guidance throughout the entire project lifecycle, from setup to post-go-live support.

Degree with a focus on the design and optimization of production and logistics systems, organizational processes, and information flows.