Filiberto Bottin

Key account for the selection of suitable product according to the application of the customer: gearbox and hydraulic motor. Market: China and Italy Sector: Mobile (mining/construction/) and Wind Application: e.g. Drilling Rigs, Crawler Cranes, Milling machines

· Coordinator of a team: two service engineers and two operators · Responsible for implementing and monitoring internal KPI for the Department · Voice of the customer and first contact after sale of the product (power transmission systems: gearboxes) · Lead the management of field issues: inspections, repairs, trainings and service bulletins and campaigns · Accountable for manuals and spare parts catalogues · Warranty management · SAP key user for the department

· Project leader for influential customers business to achieve the best performance in quality and assembly process · Pivot in coordinating customer’s audits in house · Leader for intercompany business to manufacture new range products for the industrial market · Voice of the customer and first contact post sale of the product (power transmission systems: gearboxes) · Lead the management of field issues: inspections, repairs, trainings and service bulletins and campaigns

· Help desk · Training the customers on brand new products · Claims management · Start and follow up of necessary activity and process between departments, aimed to a constant product improvement · Meetings on site for field concerns

Erasmus