Firuz Rakhmatov

- Overseeing the implementation of digital after-sales features and new car functionalities within the customer portal across web and mobile platforms - Managing project budgets and timelines to deliver new customer portal functionalities on schedule and ensure a seamless digital experience - Analyzing market trends and customer feedback to continuously enhance the portal’s performance, functionality and user experience

- Led the launch and brand establishment of Porsche NOW store, managed coordination between Porsche AG and the local retail partner - Organized brand events to strengthen visibility among premium customers, boosting engagement and local market awareness - Oversaw operational setup and process alignment across sales, marketing, and workshop departments, ensuring a seamless customer journey and successful store establishment

- Analyzed sales and performance data to identify market trends and assess optimization possibilities - Assisted with national and international strategic projects rollouts, ensuring consistency across markets - Prepared performance reports to guide strategic decisions in after-sales

- Developed and implemented Holding strategy - Delivered management presentations, data analyses, and decision briefings for strategic steering committees - Monitored progress, identified bottlenecks and coordinated cross-departmental alignment to ensure timely delivery of strategic initiatives

- Led a team of 6 transport sales managers - Maintained accurate records of transport activities, including schedules, routes and maintenance work - Conducted tenders, created monthly reports and analyzed efficiency according to key performance indicators - Built and maintained relationships with customers, suppliers and other stakeholders - Managed departmental budgets, including forecasting, planning and reporting - Designed and implemented training programs for transport managers

- Established new customer relationships - Coordinated daily international transport operations - Negotiated contracts to ensure efficient and transparent procurement processes - Handled customer requests from quotation to order fulfillment, ensuring accuracy and timely delivery - Established long-term client relationships through proactiven communication and professional support - Represented the company abroad to drive business growth and increase market share

- Provided customer-focused sales support for sports equipment and accessories - Build strong customer relationships by offering tailored product recommendations and exceptional service - Took an active part in marketing and brand promotion events - Gaining customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor - Contributing to event marketing, sales and brand promotion

Fields of study: International & advanced strategic management, international political economy, digital business, marketing & branding, international & European corporate law, international accounting and finance, humans & organizations, transdisciplinary projects