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Francis Kariuki

Angestellt, Realtime Analyst, CCI Kenya
Nairobi, Kenya

Skills

Salesforce
Real-Time Monitoring
Workforce Management
Intraday Reporting & Analysis
Queue & Service Level Management
Adherence & Compliance Tracking
Traffic & Volume Forecasting
Performance Optimization
KPI & SLA Management
Excel (Advanced) & Google Sheets
Team Leadership & Mentorship
Collaboration with Operations & Support Teams
Problem-Solving & Decision-Making Under Pressure

Timeline

Professional experience for Francis Kariuki

  • Current 5 years and 5 months, since Jan 2021

    Realtime Analyst

    CCI Kenya

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