Francisco Jose Vicedo Toledano

• Being the primary point of contact for patients queries via telephone or e-mail • Being responsible for the vaccination programme for Covid-19. Processing waiting lists in order to arrange appointments accordingly • Receiving and recording on database medical and insurance reports/examinations to then be distributed to relevant doctors • Processing daily emails received from audio typists, as well as filing all correspondence in the relevant patients file

• Directly managing a team of twenty-four, and awarded ‘team of the region’ by the organisation • Generating c. £71k profit year-to-date (12.4% Gross Profit) in the financial year through effective control of KPIs and business management • Directing B2B sales with other resources in order to establish effective promotion within the branch, to achieve higher sales and recognition within the area

• Managing eighteen employees, including end-to-end hiring, training and rota development • Generating c. £75k in sales per month through effective sales and profit forecasting as well as decision making on daily goods orders • Identifying new supervisors and managers for all three locations across the company

• Managing a team of twenty people, delivering outstanding customer service, confirmed by consistent 95%+ external mystery shopper ratings • Outstanding customer service reviews to increase performance for a store of c. £130k monthly sales • Turning an under-performing store into a profitable branch by establishing new sales channels, at the same time, rationalising variable measures (labour, waste control, forecasting, etc.)