Francisco Jose Vicedo Toledano
Bis 2021, Medico-legal administrator, National Health Service England
Berlin, Deutschland
Werdegang
Berufserfahrung von Francisco Jose Vicedo Toledano
1 Jahr, März 2020 - Feb. 2021
Medico-legal administrator
National Health Service England
• Being the primary point of contact for patients queries via telephone or e-mail • Being responsible for the vaccination programme for Covid-19. Processing waiting lists in order to arrange appointments accordingly • Receiving and recording on database medical and insurance reports/examinations to then be distributed to relevant doctors • Processing daily emails received from audio typists, as well as filing all correspondence in the relevant patients file
7 Monate, Sep. 2019 - März 2020
Operations Manager
Caffe Nero
• Directly managing a team of twenty-four, and awarded ‘team of the region’ by the organisation • Generating c. £71k profit year-to-date (12.4% Gross Profit) in the financial year through effective control of KPIs and business management • Directing B2B sales with other resources in order to establish effective promotion within the branch, to achieve higher sales and recognition within the area
6 Monate, Dez. 2018 - Mai 2019
Group Manager
Maitre Choux
• Managing eighteen employees, including end-to-end hiring, training and rota development • Generating c. £75k in sales per month through effective sales and profit forecasting as well as decision making on daily goods orders • Identifying new supervisors and managers for all three locations across the company
3 Jahre und 6 Monate, Juli 2015 - Dez. 2018
Store Manager
Pret a Manger
• Managing a team of twenty people, delivering outstanding customer service, confirmed by consistent 95%+ external mystery shopper ratings • Outstanding customer service reviews to increase performance for a store of c. £130k monthly sales • Turning an under-performing store into a profitable branch by establishing new sales channels, at the same time, rationalising variable measures (labour, waste control, forecasting, etc.)
Sprachen
Englisch
Muttersprache
Spanisch
Muttersprache
Italienisch
Muttersprache
Französisch
Gut
Portugiesisch
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