Frank Schürmann

1.1. Global Customer Service Process Harmonisation 1.2. Global Customer Service Process Performance Management 1.3. “Global Service Process and IT Community” 1.4. “Customer Service Target Application Landscape” 1.5. PSS (Cyber Security) 1.6. "LDA Customer WebPortal" 1.7. Processes for "Customer Service Digitalisation Portfolio" 2.1. Agile Transformation @ LDA IT 2.2. Health and Safety policies 2.3. ISEC policies 2.4. Agile methodologies

Program Management "SiePortal" (Customer Web Portal) - Processes and Tools • Define, implement, optimise and audit a Scaled Agile Transformation Process for Software Development based on SAFe 4.6 • "SiePortal" SAFe Process: Definition, Implementation, continuous optimisation (PMMI 5) and adherence check, Process Owner, Process Consulting • "SiePortal" POLARION: Ramp-up, setup, customization, training, UHD, continuous optimization, Tool Owner, Tool Consulting, ISEC issues • POLARION consulting

BU Responsibility for Global “Field Service” Portfolio, Delivery & Operations

Division Responsibility for Project and Service Process Optimisation, Demand Management of the respective IT support and hands-on OnSite implementation support with BT in Zug, Switzerland

Demand Management Coordinator Service and Head of Service Council with CIO in Bayswater, Australia

- Senior Consultant for Supply Chain eTransformation (eSCM) - Corporate Process Executive Service Business (SERVOR®) - Corporate responsibility for Service Process harmonisation, optimisation and digitalisation and rollout (SPIRIDON) with Corporate CIO G in Munich, Germany

Performance Line Manager for Digitalisation of Freight Payment Services with SPLS in Erlangen, Germany

Marketing Manager (Strategic, Communications and Public Relations) at ATD TD 4 in Erlangen, Germany

Marketing and Key Account Manager for Industrial Customers at ASI IC in Erlangen, Germany

Process Analyst for SCM and Marketing with Industrie et Automatisation in Paris, France

Key Account Manager with ASI IC in Berlin, Germany

- Management and Controlling - Process Management and Controlling - Information Technology (IT) - Customer Relation Management (CRM) - Production and Execution Offering Lifecycle Management (OLM) for the Business Types: - Product Business - Solution Business - Service Business