Geoff Nolan

Formulate information strategies for the SAP HANA team concentrating on the technologies underpinning the core functionality. The central aim is to develop an information platform that supports developers and partners and enables them to build applications that can make full and innovative use of the new in-memory computing technology.

Designed, developed, and delivered information sets for CVP, HP OM´s Admin GUI, and the MIDAS suite, a Management Information, Documentation, and Automation System running on UNIX or Windows that currently includes the Configurator, Administrator, and Analyser products. BES is an HP-software business partner, too.

Consultant information designer, troubleshooter, and evangelist creating and publishing information sets for some of the biggest and best known IT companies. The information sets include: manuals, technical specifications, product briefs, training courses, and on-line help systems, as well as multi-media e-learning environments. I have lead numerous documentation projects, coordinated international teams that included external consultants, and managed the publication process for an entire engineering site.

Using XML-based tools such as SAP Knowledge Warehouse/Workbench to create and publish technical information for SAP consultants in ERP SAP Professional Services and Semantic Business Applications. Information includes online help, release notes, and Business Add-Ins (BAdI), and all customizing/technical guides. Driving and managing the implementation of information typing (DITA), minimalism, and single-source reusability in the development of new task-oriented training material across SAP products.

Headed numerous projects designing, developing, delivering, and publishing technical information from single sources for HP Operations Manager (Omi, OM Unix/Win) OpenView, Service Desk, and BAC as well as Smart Plug-ins which enable HP OM to manage external applications such as SAP and Remedy ARS, or operating-system performance and availability.

Designed, developed, delivered, and published information sets for problem- and service-management software for the enterprise. The products run on UNIX or Windows and are designed to monitor application environments such as: SAP R/3, Remedy ARS, XP256, PeopleSoft, BAAN, and IBM’s DB2. NiCE is an HP premier business partner, a development partner of IBM, Oracle, and Sun, and is Microsoft certified.

Edited, tested, and published complete information sets including e-books, traditionally bound manuals, on-screen HELP, and technical training courses. The products spanned a variety of areas, including: programming languages (POSIX - a UNIX interface to VMS), computer-integrated manufacturing (CIM), and databases (VMS data-storage and retrieval language).

A small but highly specialised business offering mostly technical translation from French, German, and Italian into English. Equally important is a proven background in journalism, where clarity and the ability to communicate to a wide audience are as important as the capacity to meet the deadlines. Work commissioned and published in a number of UK-based, and international publications, for example: The Sunday Correspondent, The Daily Telegraph, The European.