Giampietro Gaita

Helping companies bridge the gap between strategic vision and operational reality. Specializing in P&L management, Circular Economy transition, and Swiss market entry.

Field Mentorship: Returned to operations to bridge HQ strategy with local execution. Action: Active coaching and on-the-job training for the next generation of leaders. Standards: Elevating customer service quality directly on the shop floor.

Change Management (4R): Led the cultural and digital shift towards Circular Economy across 36 stores. Execution: Transformed a theoretical model into a functioning national reality. Buying & Selling: Defined the commercial strategy for Buyback and Resale operations.

Expansion & Negotiation: Led the opening of the Grancia Hub (2M CHF), handling all site negotiations. Field Leadership: Managed Retail & Service teams directly on the territory. Board Strategy: Defined the National Customer Experience strategy, then executed it locally.

Technical Negotiation: Managed national supplier contracts and technical standards. Field Coordination: Harmonized repair workflows across regional hubs directly on the ground. Safety Enforcement: Enforced safety compliance and technical training nationwide.

Digital Transition: Managed the shift from physical retail to e-commerce support. Logistics Negotiation: Bridged the gap between Logistics partners and Customer Care to solve delivery issues. Action: Implemented the "Satisfied or Satisfied" policy to boost trust and conversion.

Negotiation & Banking: Managed high-level relationships with Banks and Regulators (Bank of Italy). Commercial Integration: Negotiated contracts and integrated financial products into the retail sales process. General Management: Full responsibility for the Italian subsidiary's operations.

Commercial Pilot: Drove turnover growth and local market penetration. Field Leadership: Recruited and trained management teams directly on the sales floor. Merchandising: Guaranteed stock availability and commercial standards.

Market Analysis & Strategic Benchmarking: Conducted competitive analysis on the B2B Fiber Optic market, benchmarking major international players (Colt, British Telecom) to support the launch of new services. Full immersion in a French-speaking corporate environment. Development of "Business Engineering" skills.

International Exchange Student (Erasmus Scholarship) Selected for a specialization semester in "Ingénieur d'Affaires" (Business Engineering). Focus: B2B Marketing, Negotiation strategies, and Telecommunication systems. Enhanced cross-cultural communication skills and French language proficiency.

Focus on Macroeconomics and Business Law. Thesis in Commercial Strategy.