Grant Erhart

Improve communication within projects and presentations Create service one pagers for every portfolio for sales and direct customer use Analyze and report UX opportunities Report Service Offering Managers’ budget by portfolio Identify and Analyze Active Managed Portfolio’s and Service Delivery Officers by region Create a bottom up budget for each portfolio using the global booking solution system Simplify and re-organize Service Portfolio Management Document Library

• In charge of premium accounts that spend over $20,000 to ensure complete satisfaction • Key account approval management for cover advertising campaigns • Compliance and customer service management with executive accounts

• Self-promote and market American Family Insurance, as well as personal brand. • Create multiple marketing plans to target a variety of societal segments. • Create business relationships through business networking organizations.

• Lead associate huddles to improve company and store communication. • Manage E3 zone ensuring customer satisfaction while promoting credit sales. • Create an Impact Analysis Project and present results to store, district, regional, and territory managers.

• Solely responsible for branch operations & management for two of the four months of employment • Create business relationships with insurance companies, collision centers and car dealerships • Maintain key business relationships with area accounts, such as Oracle and Deloitte • Handle all customer concerns directly to ensure overall customer satisfaction • Complete and submit monthly status reports to the area office • Sell upgrades and insurance offerings on vehicle rentals