Harshitha Lingadahalli Basavaraj

• Built structured customer feedback loop achieving 95% issue resolution within 24 hrs, informing 3 product/UX improvements that boosted retention. • Analysed sales-funnel drop-off data and proposed A/B-tested messaging changes, contributing to a 25% conversion uplift on the digital booking platform. • Synthesised 200+ customer interactions into prioritised product insights, shaping roadmap decisions with senior leadership. • Mapped end-to-end customer journeys, surfacing 5 friction points with data-bac

• Redesigned 40+ test cases for enterprise application, cutting regression cycle time by 30% and reducing post-release defect escape to near zero. • Identified 8 critical onboarding friction points via root-cause analysis; co-designed fixes driving a 20% workflow efficiency gain. • Built defect-reporting framework across 3 workstreams, compressing bug-resolution time from 5 days to 2 days. • Served as QA lead in sprint planning, converting requirements into acceptance criteria bridging engineering and b