Ihab Seliem

Bis 2024, Service Delivery Director I Operations & Client Leadership, Concentrix

Fähigkeiten und Kenntnisse

Employee Engagement
Fehlerbehebung
Operations Management
Geschäftsentwicklung
Performance Management
Geschäftsführung
Strategy
Performmance Management
Gesprächsführung
Team Leadership
Process Optimisation
Kontaktzentren
Produktmanagement
Teamführung
Kundendienst
Teamleitung
Projektmanagement
Kundenzufriedenheit
Telekommunikation
Stakeholder Management
Management
Unternehmensführung
Strategic Planning
Microsoft Windows
Strategische Planung
Unternehmensstrategie
Veränderungsmanagement
Strategisches Management
Vertrieb

Werdegang

Berufserfahrung von Ihab Seliem

  • 1 year and 1 month, Apr 2025 - Apr 2026

    Abteilungsleiter

    Multi Media Marketing

  • 2 years and 2 months, Jul 2022 - Aug 2024

    Service Delivery Director I Operations & Client Leadership

    Concentrix

    - Led large-scale international operations with full performance ownership - Managed multi-million budget and cross-functional leadership teams - Delivered transformation initiatives improving operational efficiency - Strengthened executive-Level Client Relationships - Drove performance improvements across multiple markets

  • 10 months, Oct 2021 - Jul 2022

    Sr. Operations Manager

    Concentrix

    - Led Operations of 300+ employees across international markets - Managed productivity and Customer Satisfaction - Managed KPIs improvement and attrition through engagement strategies - Strengthened client relationships and increased repeat business

  • 3 years and 11 months, Nov 2017 - Sep 2021

    Operations Manager

    Concentrix

    - Managed operations with a project value of multi-million budget, achieving multiple industry awards - Managed revenue increase across telecommunications and e-commerce sectors - Reduced operational bottlenecks through process optimisation - Developed new business channels and increased market share - implemented performance management szstems to improve efficiency and quality

  • 1 year and 5 months, Jul 2016 - Nov 2017

    International Accounts Operations Manager

    Vodafone

  • 2 years and 4 months, Apr 2014 - Jul 2016

    International Acounts Sr. Supervisor "Webchat & Fullfilment Queue Manager"

    Vodafone

  • 11 months, Apr 2014 - Feb 2015

    International Acounts Sr. Supervisor "Back Office Queue Manager"

    Vodafone

  • 2 years and 1 month, Apr 2012 - Apr 2014

    International Accounts Supervisor

    Vodafone

  • 9 months, Mar 2010 - Nov 2010

    Tourism Product Manager

    Gruber Reisen GmbH Graz, Austria

  • 5 years and 1 month, Mar 2005 - Mar 2010

    Touristic Branch Manager

    Restplatzbörse GmbH Graz, Austria

Ausbildung von Ihab Seliem

  • 2004 - 2004

    Amadeus Basic Course

    Amadeus

    Airline Reservation System - Salzburg Travel Reservation System - Vienna

Sprachen

  • Arabic

    C2 (Verhandlungssicher / Muttersprachlich)

  • German

    C1 (Fließend)

  • English

    C1 (Fließend)

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