Ismael Mahamane Bamba

Founding role: built the francophone enterprise CS function from scratch across NA and Europe. $735K+ self-sourced expansion. 133% quota Q1 2026. 163% in 2025. Full commercial ownership. $600K at-risk French enterprise accounts recovered via executive re-engagement and compliance repositioning (CSRD, CO2). Designed forecasting framework in Planhat (95% accuracy at 6 months). Built onboarding and renewal playbooks adopted EMEA-wide. Key accounts : Fnac Darty, Canva, Harry’s, Lume

$700K expansion pipeline across regulated enterprise accounts: government, financial services, security, pharma, energy, luxury. #1 NPS NA 2023-2024. Managed 4 SaaS platforms simultaneously. 6-18 month procurement cycles with legal, compliance, and finance stakeholders. Direct demos and deal closing on bilingual accounts. Change management across platform migrations. Mentored 4 team members. Key accounts : Sanofi, L’Oréal, Clarins, Shell, Canada Revenue Agency, GardaWorld,

Retained high-risk customers across 4 telecom carrier stacks (Bell, Rogers, Telus, Distributel VOIP). 40% autonomous discount authority. Upsell and cross-sell integrated into retention cycles. Genesys platform daily: routing, IVR, queue management.