Jaroslaw Figura

• Problem-solving of engineering and the organizational, administrative, and planning abilities of management in order to oversee complex enterprises from conception to completion • Resolving technical issues of Network, Windows Servers / SharePoint / SQL / Exchange/, Virtual Infrastructures based on the portfolio of more than 60 applications • Researching and managing issues to find the resolution, documenting software enhancement, requests and issues for development

Schott Project, the Flemish government • Incident and changes management • Maintaining an internal knowledge base • Maintaining customer relations • Project stakeholders coordination • On call service

· Primary responsibility is to successfully resolve cases with continued follow up until resolved · Work with duty managers to manage in political circumstances · Ensure proper escalation procedures are followed for unresolved issues · Create technical notes for both internal use and publication to the web · Support multiple working environments and multiple storage hardware: NAS devices, Robotic Libraries, Exchangeable Drives etc.

Creating and leading customized Business Environment lingual training. Cooperation with such business entities as: Avon, Vattenfall, Nestle.

Primary responsibility is to successfully resolve cases with continued follow up until resolved

- Tier 1 and tier 2 engineer\analyst responsible for smooth operation of over 20 internal applications both Global and in EMEA region. - involved in projects based on SIEBEL and Share point solutions. - responsible for user contacts in English and German as well as Polish. - in charge of creation and kick off of the Support telephone line

Online communications