Joachim Boessler
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Joachim Boessler
- 6 years and 11 months, Mar 2018 - Jan 2025HP Deutschland GmbH
Application Engineer, HP Indigo Digital Presses
- 3 years and 9 months, Jun 2014 - Feb 2018HP Deutschland GmbH
Technical Consultant and Support Engineer, Personal Computing Global Support
Acting as expert for resolving complex technical issues with the full HP computing product portfolio. Devising and delivering technical trainings and work instructions for agents, support partners and technicians. Analysis of complex data to identify and realise potential. Developing service improvements that further customer satisfaction and reduce costs. Managing optimisation programs and projects. Measuring their success and long-term sustainability.
- 10 years, Jun 2004 - May 2014HP Deutschland GmbH
EMEA Competency Center Technical Escalation Engineer, Personal Computing
Technical escalation management for complex issues with PC products covering whole EMEA. End-to-end ownership for providing solutions through excellent communication and handling of issues. Advanced 2nd level support for all support centres in EMEA. Liaison between R&D, factories, management and customers. Implement optimized solutions to product or OS issues. Developing and delivering targeted technical trainings.
- 1 year, Jun 2003 - May 2004Hewlett Packard Enterprise
2nd Level Competency Center Engineer, Itanium Workstations, EMEA
- 2 years and 2 months, Apr 2001 - May 2003Hewlett Packard Enterprise
2nd Level Service and Support Engineer, Enterprise and SMB Server
- 3 years and 1 month, Mar 1998 - Mar 2001Hewlett Packard Enterprise
Server and Storage Response Center Customer Care Technician
Sprachen
German
C2 (Verhandlungssicher / Muttersprachlich)
English
C1 (Fließend)
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