Joachim Boessler

Berufserfahrung von Joachim Boessler

• Bis heute 6 Jahre und 2 Monate, seit März 2018

  Application Engineer, HP Indigo Digital Presses

  HP Deutschland GmbH

• 3 Jahre und 9 Monate, Juni 2014 - Feb. 2018

  Technical Consultant and Support Engineer, Personal Computing Global Support

  HP Inc.

  Acting as expert for resolving complex technical issues with the full HP computing product portfolio. Devising and delivering technical trainings and work instructions for agents, support partners and technicians. Analysis of complex data to identify and realise potential. Developing service improvements that further customer satisfaction and reduce costs. Managing optimisation programs and projects. Measuring their success and long-term sustainability.

• 10 Jahre, Juni 2004 - Mai 2014

  EMEA Competency Center Technical Escalation Engineer, Personal Computing

  HP Inc.

  Technical escalation management for complex issues with PC products covering whole EMEA. End-to-end ownership for providing solutions through excellent communication and handling of issues. Advanced 2nd level support for all support centres in EMEA. Liaison between R&D, factories, management and customers. Implement optimized solutions to product or OS issues. Developing and delivering targeted technical trainings.

• 1 Jahr, Juni 2003 - Mai 2004

  2nd Level Competency Center Engineer, Itanium Workstations, EMEA

  Hewlett Packard

• 2 Jahre und 2 Monate, Apr. 2001 - Mai 2003

  2nd Level Service and Support Engineer, Enterprise and SMB Server

  Hewlett Packard

• 3 Jahre und 1 Monat, März 1998 - März 2001

  Server and Storage Response Center Customer Care Technician

  Hewlett Packard