Joanna Duda

Initializing, developing contacts with current and potential customers Preparation of commercial proposals & contracts and their presentation Negotiations Market and competitor monitoring Fulfilling sales plan Reporting Training, incorporation and supervision of regional Account Managers Supervision of work of Order Coordinators

Coordination of Control&Rework projects Management of controllers’ and supervisors’ team (5-15 people) Project optimization with help of quality tools (5S, 5xWhy, DD&W) Contact person for customers Project calculations Negotiations Reporting Support in collecting payments Claim management (8D reports) Human resources search, interviews with candidates Employees’ supervision Employee training Layered proces audits (LPA) Quality Systems Basics training performance (authorization as QSB trainer)

Customer service - domestic and foreign customers Contact person for company’s customers Creating offers, negotiating and concluding agreements Conducting project calculations Customer satisfaction check on the basis of direct conversations and project questionnaires Presentation of new / additional possibilities of cooperation Search of potential customers in Poland and abroad Presentation of company’s services Checking technical feasibility for conducting projects Support of foreign subsidiaries

settlements with Customs regarding the VAT payment and custom procedures sales planning cooperation with suppliers transport organization stock coordination (SAP system) direct customer service and negotiations

sales planning cooperation with suppliers transport organization stock coordination (SAP system) direct customer service and negotiations

Half-year work practice in Leuven, Belgium Support in Planning, Logistic and Customer Service departments

International Economic Relations and Global Problems