Joao Marques

I worked in Teleperformance Portugal, a outsourcing customer support company, where I dealt with english and portuguese issues from The Elder Scrolls Online MMORPG and later Pearson, an education company originally from the U.K. The channels I supported where e-mail, live chat and phone calls, having experience dealing with all 3 at the same time while resolving customer issues regarding the product I was giving support at that given time.

In Sumo Pontifíce I had an internship in Graphic Design where I created ads for the Facebook page, alone with other items like panflets, menus or the general design ideas for this small company.