Jochen Wortmann

Provides account management assistance to Cisco WebEx customer, also a member of the German-speaking team that acted as the first line assistance for customers calling the Cisco WebEx Customer Support line. Assisted customers that are not very computer savvy to use the built in WebEx desktop sharing option. This option helps the customers grasp a better understanding of not only WebEx products, but often their own computer systems.

I provided Customer Service via phone/mail/web, logging support cases in the HP Support Ticket system. I also provided the customers with crucial information, while giving them troubleshooting steps to resolve their issues by following key company performance etiquette and various protocols. I managed customer expectations by taking into consideration their entitlement, keeping them informed and holding up commitment dates, putting their needs and expectations at highest priority.