Julia Schuh

•Daily Guest Services tasks, Check-in/-out, Complaint Management, Host-ing of Guest Events, Solving Guest problems, Guest Communication, Coordination with other hotel departments •Daily Kids Club operations, organising and hosting of activities •Office work, communication with guests and Tour Operators, translations, managing of online review platforms, budgeting, department reports, purchasing •Team Management of up to 30 team members,hiring, appraisals, team building, trainings

• Marketing: Development of newsletters, brochures and itinerary programs, website maintenance, Establishment of a marketing strategy • Sales: Enhancement of the international sales network with partner agencies, B2B and B2C sales of cruises, data maintenance • Operational: Cruise Director and Tour Guide on cruises, customer relationship management, itinerary planning and organization, management of the crew, budget planning and control, inventories

•Barkeeping and Service •Guest relationship management •Supplier management and Purchasing

•Stewardess and Boardservice •Guest relationship management •Entertainment and catering for guests

•Reception tasks, check-in/out, reservations, customer information management •Restaurant service management •Room cleaning and breakfast service

•Customer service and complaint management in hospitality sector •Restaurant Supervisor •Travel planning and travel experience

•English teacher for students and teachers •Preparation and execution of classes •English camps and summer schools

•Dual Student Occupation in Marketing, Sales, Consulting, Project Management and Finance departments •Development of sales and consulting competencies through direct customer contact •Preparation, management and post-processing of client meetings •Creation of customer and market analyses, proposals and contracts •Consolidation and evaluation of financial data •Support in general project management tasks

•Assistant to the global marketing team of the brand IBM •Development of international marketing communication strategies •General project management tasks

• Program coordinator and teacher for underprivileged children • Organization of classes, selection days and school camps