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Bruno Gratwohl

Bis 2024, Service Delivery Manager DACH, Lenovo
Switzerland, Schweiz

Fähigkeiten und Kenntnisse

Customer Service
After Sales Management
Project management
Change Management
Leadership
Commercial appoach
Analytical skills
Business Planning
Telecommunication
Consumer Electronics
Technical background
Business Administration
Account Management
Service Delivery Management
Develop and maintain repair networkes in Europe
Service
Kundenorientierung
German
Service Management
Operations Management
English Language
Customer Relations
Customer Relationship Management
MS Office
Complaint management
Team leadership
Customer Experience Management
Customer satisfaction

Werdegang

Berufserfahrung von Bruno Gratwohl

  • 3 Jahre und 4 Monate, Juli 2021 - Okt. 2024

    Service Delivery Manager DACH

    Lenovo
  • 2014 - 2020

    Customer Services Manager CH, AT, CZ, SK, SI, DE

    Sony Mobile Communications International AB

  • 2013 - 2013

    Acting Head of Customer Sevices CU Central Europe

    Sony Mobile Communications International AB

  • 2012 - 2013

    Customer Services Manager CH AT CZ SK SI

    Sony Mobile Communications International AB

  • 2010 - 2012

    Senior Service Manager DACHNL

    Sony Ericsson Mobile Communications AB

  • 2009 - 2010

    Head of Customer Services CH AT

    Sony Ericsson Mobile Communications AB

  • 2002 - 2009

    Senior Service Account Manager CH AT

    Sony Ericsson Mobile Communications AB

  • 2000 - 2002

    Customer Services Manager CH

    Ericsson
  • 1998 - 2000

    Supervisor Service Operations CH

    Ericsson
  • 1997 - 1998

    Manager Technical Department (CH

    Restomat AG

    - Manager technical department Switzerland - Education and training of employees and retiailers - Procurement spare parts and tools - Project management: development and execution

  • 1996 - 1997

    Service Manager

    Medidenta AG

    - Service Manager dental clinic equipment and devices

  • 1995 - 1996

    Manager Operations and Facility Services

    Dosim SA

    - Manager Facility Services - Leadership 60 employees - Offer and execution planning

  • 1990 - 1995

    Manager Customer Services

    Escor Casino & Entertainment SA

    - Manager Customer Services - Leadership 20 service technicians - Customer Services, Facility Management, Fleet Management

  • 1988 - 1990

    Teamleader Customer Services

    Escor Casino & Entertainment SA

    - Teamlead Service Team of 6 service technicians

Sprachen

  • Englisch

    Fließend

  • Deutsch

    Muttersprache

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