Julien Morel

Lead the ecommerce business for RIMOWA globally with ecommerce in Europe, Asia, North America, Brasil, Middle East, Australia. Build omnichannel strategy, develop services, and deploy globally with change management. Chief Customer Data Officer: customer data analysis, activation strategies and activities, customer loyalty, clienteling and gifting. Client Experience Director: lead the Client Service Centers globally, Client satisfaction and recommandation metrics (NPS, Customer Effort Score).

Lead the Supply Chain organisation, process, projects and transformation for inbound and outbound Supply Chain, and Repairs. Scope global with teams in Central: Paris and Cologne. In Factories in Europe. And in regions: Asia, Americas, Europe. In charge of S&OP, Demand Planning, Distribution Planning, Production Planning, Procurement Planning. In charge of repairs strategy, network, teams, policy, processes and systems. Transformation of Rimowa into an omnichannel B2C Supply Chain model.

Professional Business Director: 120 people team, mainly commercial and key accounts on the ground for companies, restaurants and cafés. Define and deploy strategy and plans to grow the Nespresso business in professional environment. Specialized channel commercial director: 40 commercial, key accounts, trade marketers to increase sales out and market share in specialized stores. Launch new B2C System Vertuo.

P&L monitoring of 11 countries in Europe representing more than 1Bio €: France, Germany, Switzerland, UK, Belgium, Netherlands, Luxemburg, Portugal, Spain, Italy, Greece. Lead and inspire Management Committee in each country to drive change and performance. Growth acceleration plan in UK and Germany.

Lead the outbound Supply Chain for Nespresso France: S&OP, Demand Planning, ecommerce, stores replenishments. Lead the Customer Service strategy with management of the internal contact service center (200 FTEs) and external service centers (150 FTEs). Management of the service quality, in-house/outsourcing strategy, services deployments, productivity.

Responsible for driving customer service (vets and specialised channels) and associated logistics. Make a competitive advantage from the Hill's Supply Chain for its customers.

Manager: S&OP Director Direct Management: 6 people Budget responsibility: 100k€ Purpose: Responsible of the Demand process for 2 internal customers: factories (in tons) and business (in k€) Achievements: 85% of Forecast Accuracy in M-1, 2% Absolute Bias, for 1000 standard SKUs and 1000M€ of income.

Manager: S&OP Director Direct Management: 3 people Budget responsibility: 50k€ Purpose: Responsible of the implementation of processes and organisation related to raws and packs supply. Achievements: 100k€/year of shortage avoidance savings, 20% stock reduction.

* Responsible for all the transversal supply chain projects of Lu France (Danone group): Determine the levers to make the products fresher, do business cases and take call on projects reindustrialisation, ... * Responsible for the IS strategy of Lu France, linked with the european biscuits strategy.