Karthikeyan Sivakumar

• Retaining customers who opted for Port out to competition. • Meeting customer on Monthly and Quarterly basis with performance report • Ensuring Resolution of Customer Complaints and Requests within agreed SLA with minimum MTTR. • Co-ordination with various NOC teams and Vendors and to ensure minimum service downtime during outages. • Ensure proper analyses and action for any repeat nature of faults within the network. RFO to customer within 48 hr • Highlighting recurring performance issue within network

Business consultant, Telecom consultant, IOT, Cloud services, Data Center, Web hosting, Security solutions, Media related solutions, Unified communications solutions, Wireline Wireless technologies solutions consultant. Business development, Customer relationship management, Sales management, Account management, Cross-selling, Up-selling, Business development and operations, Retention, Farming sales.

• To Manage and implement the service and strategy amongst Enterprise accounts and ensure a high level of CSAT through the implementation of customer engagement programs and retention initiatives. • Proactively manage the corporate service relationship for several National/Enterprise customer accounts across Airtel services • To Manage/Coordinate with internal support teams for Airtel Enterprise accounts. • Customer Lifecycle Management and Revenue management

1. Supporting Key Account and Strategic Account on customer service. 2. Analyze the complaints, Coordinate with NOC Team and provide solutions. 3. Co-ordinate with other teams to fulfill customer requirements. 4. Call back to customers on resolution confirmation. Retaining customers who opted for Port out to competition. 5. Revenue enhancement from the existing customer. 6. Ensuring Resolution of Customer Complaints and Requests within SLA

• A field engineer carries out research to find out the problems and develops solution for the same. • Looks after the maintenance of the equipment. • Helps in the installation process of new and advanced technologies and understanding the employee’s requirements. • Tests machines that are already installed for their performance and safety. • Maintains reports of and hands them to the senior and concerned employees of the company. • May have to undertake many other responsibilities as they come.