Keith Muckett

1) Identify and design the best way of linking IS to Business in order to deliver IT services for the benefit of the business. 2) Develop and implement standardised processes for use by the Business so that they can talk the same language to the Supplier. 3) Promote the use of industry good IT S

I was responsible for the end to end lifecycle of ITIL best practice based processes delivered globally within Syngenta. Focused on three main areas: strategy & design, development and delivery.

My role was to develop and implement the customer services strategy for Bendata within Europe, Middle East, Africa, to establish unrivalled levels of service within the help desk and support centre industry and to manage the requirements of the three departments within my responsibility: Professiona

Responsible for provision of production and support services to commercial departments within the organisation. This involved the co-ordination and management of the diverse needs of the three departments under my responsibility: IT Service Desk, Production Support team and Applications Development

Responsible for co-ordination, scheduling and execution of British Home Stores data processing.

IT, Corporate Finance, HR

IT, Finance