Krishna Ros

- Specialisation: Trading, corporate actions, taxation. - Respond to level 2 enquiries per email and on the phone - Proactively support the continuous improvement of the Client Success department.

- Specialisation: banking operations and taxation - Respond to Level 2 customer contacts in German, French and English, meeting service level agreements - Prioritise customer contacts according to risk and other regulatory requirements - Troubleshoot new and existing customer issues - Work with operational excellence, quality and product teams to improve customer processes - Gather customer feedback for prioritisation of product fixes - Identify and report on potential customer incidents, provide input into

- Respond to customer queries via email and phone - Communicate with business customers as the first point of contact - Close cooperation with dispatch service providers and internal colleagues - Support in the development of new structures in customer care

- Localising in-game contents and advertising materials for the French market. - Source languages : English, German, Russian - Replying inquiries per e-mail and comments - Forwarding issues encountered by players to the developers

Translating the guide book "Die Nürnberger Prozesse – Historische Spaziergänge" (in English: The Nuremberg trials - historical walking tours) from German into French.

Translating and proofreading two catalogues from German into French.

Major: Economical and legal translation (English/German)

Major: Business and international trade