Kristijan Baba

• Team Coordination: Organizing and leading daily On-Site Support tasks. • Spearheading IT projects, Life-Cycle Refreshes, O365/Windows migrations/roll-outs. • Executive Stakeholder Support: Dedicated on-site/remote VIP support. • Infrastructure Administration: Managing client hosts/systems across Win, iOS/Android platforms. • Communication Management: Maintaining direct collaboration between FSO and Client Management. • Asset Management: Hardware stock, procurement, secure decommissioning of retired assets

• Team Coordination: Organizing and leading daily On-Site Support tasks. • Spearheading IT projects, Life-Cycle Refreshes, O365/Windows migrations/roll-outs. • Executive Stakeholder Support: Dedicated on-site/remote VIP support. • Infrastructure Administration: Managing client hosts/systems across Win, iOS/Android platforms. • Communication Management: Maintaining direct collaboration between FSO and Client Management. • Asset Management: Hardware stock, procurement, secure decommissioning of retired assets

• Multilevel Support Excellence: Delivering 1st, 2nd, and 3rd levelOn-Site and remote support . •Enterprise System Administration: Administering AD, SCCM and Intune (Device/User enrollment). •International Support Coordination: Managing IT support for external locations across Europe. • Process Alignment: Working closely with various departments to ensure IT services remain aligned. • VIP Services: Providing high-priority support for VIP and VVIP users, ensuring minimal downtime for key stakeholders

• Multilevel Support Excellence • Enterprise System Administration • International Support Coordination • Process Alignment • VIP Services/Executive Stakeholder Support • Infrastructure Administration • Asset Management