Laura Maria Caldarone

Certified Professional Scrum Master I (PSM I). During the time between onsite projects for Vodafone Group and Vodafone Germany, I created the End-to-End concept and for the COCUS corporate website heavily focusing on customer and user experience and supported various in house projects.

• Drove and conducted the feasibility study for a innovative prepaid concept with game design elements. • Led the creation of a new prepaid distribution process for otelo and conducted the requirements analysis. • Created and integrated the first product into the new process. • Aligned with stakeholders, vendors and agencies.

Contributed in the design & implementation of product proposition for 5 markets launch; Conducted Friendly User Trials based on both technical & customer experience KPIs for launch readiness; Drove & conducted various market & product researches for Global & markets use; Produced marketing assets such as videos & photography portfolio including Vodafone Senior Leadership Team 2014 conference; Responsible for giving both guidance & insight to drive marketing communications improvement across all markets.

Single point of contact for vendors & all markets; Identified use cases to be tested for product launch; Managed End to End employee launch in 4 markets including handling & reviewing user feedback through all channels for improvements; Evaluated user experience & its impact on the proposition to support product launch; Managed & supported pre- commercial launch related activities; Produced Go to Market communications & materials and co-created customer care communications & materials for launch readiness.

Assistant Coordinator for Pilot project involving the development of a vaccine production facility in Ivory Coast Coordinated activities of Research Unit and Business development units in Europe and Africa for the development of a vaccine production facility in Ivory Coast; Responsible for public relations with all stakeholders (in English, French and Italian) enabling project visibility with non-governmental organization.

Research Analyst to the International Committee formed by Nobel Laureates offering support in the form of independent assistance and opinion to the famed 10 yearlong ‘HIV trial’ in Libya; Appointed as speaker and interviewer at the “Science Festival of Genoa” relating to the material of the trial; Travelled to Bulgaria to interview the recent released nurses and doctor, contributed my research to Giovanni Sabato’s chapter on the case for his book “Come provare? La scienza indaga sui diritti umani”.

Assisted UNICRI’s Associate Expert in International Terrorism and the Substitute Procurator of the Direzione Nazionale Antimafia in the launching of a new UN program on Witness Protection for public prosecutors;Assisted in the preparation of press release materials to United Nations intranet news network and to external press agencies:Collaborated in writing up reports from national & international conferences;Supported the organization of the official visit to Rome of Secretary-General Ban Ki-moon in 2007.

International Affairs, Organizational Behavior, Ethical Theory and Business, Public International Law, Economics