Lavisha Olma Andrade

Investigated e-commerce transactions for fraud using specialized tools and standard procedures. Monitored account activities to detect unauthorized use of financial instruments and account takeovers. Audited chargebacks and reinstatement cases to identify root causes and prevent recurrence. Implemented corrective actions to reduce risk and improve overall customer experience.

Provided customer support for account and transaction inquiries, ensuring prompt resolution of issues. Identified potential fraud indicators during customer interactions and escalated cases as needed. Maintained accurate records of customer communications and actions taken for compliance. Collaborated with internal teams to improve processes and enhance customer experience.

MBA with a specialization in Project Management, with focused coursework in cross-cultural management, product lifecycle optimization, and leading cross-functional teams. Adept at coordinating cross-functional efforts, identifying process gaps as well as driving efficient outcomes and capabilities

Specialization in Human Resources & Marketing: Focused coursework in talent management, recruitment strategies, market analysis, and consumer behaviour