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Louise Reinhardt

Angestellt, Customer Success Manager, Contractbook
Abschluss: MSocSc in Service Management, Copenhagen Business School
Copenhagen, Denmark

Skills

Customer service
Administration
Sales Operations
Digital Marketing
E-Mail Marketing
Analytics
Business Development

Timeline

Professional experience for Louise Reinhardt

  • Current 4 years, since Jul 2021

    Customer Success Manager

    Contractbook

  • 3 months, Apr 2021 - Jun 2021

    Business Development Representative

    Contractbook

  • 2 months, Mar 2021 - Apr 2021

    Front Desk Supervisor

    Hotel Maritime

    The hotel is hosting people in Covid-19 quarantine isolation. I was supervising students from the hotel and restaurant school in Copenhagen.

  • 1 year and 9 months, Aug 2019 - Apr 2021

    Front Desk Receptionist

    Best Western Plus Hotel City

    Over the weekend, I oversaw the operation of the hotel as a receptionist. I was responsible for various tasks in all fields. I verified the bookings made on the day and made sure that personalized requests were met upon arrival. I archived registration cards and receipts, handled pre-payments, check-in/check-out, room distribution and consultation with housekeeping and kitchen.

  • 2 months, Nov 2020 - Dec 2020

    Praktikantin

    ackermann.dk

    Ackermann offers e-mail marketing services to improve relationships between companies and their target group. I was in the marketing department and responsible for developing the social media strategy. Main platforms: Facebook, LinkedIn & Instagram.

  • 1 year and 6 months, Mar 2019 - Aug 2020

    Assistant Marketing & Sales

    Arca

    I was part of the German marketing and sales department. My tasks involved paid advertisement on social media through Facebook Business Manager, e-mail marketing, website optimization, translations from Danish to German, budget planning, developing sales strategies in collaboration with the marketing team and customer service via e-mail. During my employment, we opened two Arca locations in Germany. I was responsible for the acquisition of new members, customer service and publishing content for SoMe.

  • 1 year and 1 month, Aug 2017 - Aug 2018

    Service Employee

    UCI KINOWELT

    I was responsible for sale of tickets, food and vouchers, and also for ticket-checking and of cleaning the halls. Furthermore, I participated organizing different events for the customers.

  • 1 year and 3 months, Jul 2014 - Sep 2015

    Warehouseman

    Flashpoint AG

    Process orders and sort new merchandise.

Educational background for Louise Reinhardt

  • 2 months, Oct 2020 - Nov 2020

    Sales and Marketing

    Copenhagen Business Academy

    Subjects: SEM, Social Media Management, E-Mail Marketing, Content Marketing, UX & paid advertisement.

  • 1 year and 10 months, Sep 2018 - Jun 2020

    MSocSc in Service Management

    Copenhagen Business School

    This graduate program focuses on the customer journey & touchpoints, customer experience, digitalization, strategic planning and business development.

  • 3 years, Sep 2015 - Aug 2018

    BSc in International Business Administration and Modern Languages

    Syddansk Universitet

    I completed two bachelor´s degrees – bachelor of science and a bachelor of arts. I studied subjects at SDU and Europa-Universität Flensburg. The spoken languages were Danish, German and English. Through my bachelor´s degrees I obtained economic and linguistic competences.

  • 3 years, Sep 2015 - Aug 2018

    B.A. in International Management

    Europa-Universität Flensburg

Languages

  • German

    First language

  • English

    Fluent

  • Danish

    First language

  • Norwegian

    Intermediate

  • Spanish

    Basic

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