Łukasz Bronowski
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Łukasz Bronowski
- Bis heute 2 Jahre und 7 Monate, seit Mai 2023
Senior Application Support Specialist
Transition Technologies - Managed Services
Component owner in Product Development, Integration & Engineering Chapter at Hoffmann-La Roche. Supported locations: Basel, Kaiseraugst, Grenzach-Wyhlen. Led change management for validated applications and provided 3rd-line incident management and root cause analysis. Optimized system performance and reliability through proactive maintenance. Acted as a key technical liaison, managed service implementation, and created comprehensive knowledge bases and technical documentation.
- 2 Jahre und 4 Monate, Jan. 2021 - Apr. 2023Transition Technologies - Managed Services
Junior Business Analyst
Managing and troubleshooting user inquiries across Roche's digital solutions (e.g., identity, financial, and workforce systems). Analyzing user needs and translating them into functional system requirements. Gathering, documenting, and analyzing business requirements for system enhancements. Collaborating with analysts, testers, and developers to deliver high-quality solutions. Supporting project planning and execution. Creating and maintaining BPMN process diagrams for business workflow modeling.
- 2 Jahre und 2 Monate, Nov. 2018 - Dez. 2020Transition Technologies - Managed Services
Application Support Specialist
Developed and maintained internal web applications for a Swiss pharmaceutical company, optimizing key workflows. Provided 3rd-line technical support, resolving complex issues and reducing resolution time. Created and maintained comprehensive documentation and knowledge articles, facilitating efficient knowledge transfer and reducing support time-to-resolution. Authored high-quality user guides and manuals, improving application user adoption and enabling self-service.
Provided technical support to international clients regarding electronic invoice storage systems. Interacted with partners and IT specialists via phone/email, prioritizing, analyzing, and resolving customer issues and complaints in a timely manner. Developed resolution plans and managed timely follow-up. Contributed to process improvement by identifying gaps and creating knowledge base articles. Assisted in evaluating new services and technologies.
- 2 Jahre und 3 Monate, Jan. 2016 - März 2018
Online Shopmanager
Moose & Lynx
- 4 Jahre, Jan. 2013 - Dez. 2016
Network Operator
Atos
24/7 operational support for network infrastructure of DACH customers.
Ausbildung von Łukasz Bronowski
- 9 Monate, Okt. 2014 - Juni 2015
Psychology
WSB Merito University in Toruń
Psychology of interpersonal communication
- 1 Jahr und 9 Monate, Okt. 2010 - Juni 2012
Linguistics
Kazimierz Wielki University in Bydgoszcz
German & Russian
- 2 Jahre und 9 Monate, Okt. 2007 - Juni 2010
Linguistics
Kazimierz Wielki University in Bydgoszcz
German & Russian
Sprachen
Polnisch
Muttersprache
Deutsch
Fließend
Englisch
Fließend
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