Lyndie Ecleo

- Directly Reporting to ASEAN Technology Service Manager - Manage IT Operations and Infrastructure for Coca-Cola Manila Office - Stakeholder & Financial Management for all project implementation, coordination, resources and budget - Management Reporting (weekly, monthly and yearly) – presented to ASEAN IT Director - Incident, Escalation & Problem Management - Manage and coach team members

- Manage projects and related specific activities within constraints of time - Conduct periodic and post project reviews to ensure project is on track - Lead generation for inbound Marketing Strategy for hiring IT candidates - Stakeholder Engagement planning

- Worked with the IT Manager for project execution & implementation - Escalation, Incident & Problem Management - IT Asset Management all over Offices (hardware, software and licenses inventory) - Daily/Monthly Server/ Files Back-up all over Offices - Network Supervision - Firewall & Security Management all over Offices

- In coordination to each patch deployment per project - Incident and Problem Management - Escalation Management - Participates in the creation of product support activities (skill enhancements, trainings, planning) - Handled documentation for each Project. - Conducts regression testing on solutions and workaround for each project - Helpdesk and Team Management

- Act as IT Helpdesk Team Lead in coordination with Philip Morris Australia - (ITSC) - Involved in various projects for any implementation/ projects for Philip Morris Philippines - Worked with the IT Directors, IT Infrastructure Manager & IT Supervisors in relation to internal projects, solving major issues & improvements - Incident and Problem Management - Escalation Management

- Conduit with Vice-president of the company for any issues in the company - Email Support - Answering emails from foreign employers - Assisting all Inbound and outbound calls - Updating the curriculum vitae in database - Administrative ad-hoc

- Assist all NSO Outlet all over the Philippines- in relation IT issues - Incident Management & Problem Management - In-charge of account creation - Network Management - Conduit to Philippines Telco's Provider - Documentation for Helpdesk Support System Update

Project Management

Bachelor of Science in Computer Science