M Tayyab Bilal

•Monitor / Improve Success Metrics (churn, average growth per account, dollar renewal, NPS ). •Plan along with management CS Quarterly targets. Organize and manage OKRs to meet those targets. •CS & Sales Training •Contribute to Quarterly targets for other teams (especially DevOps) ensuring they are designed to maximize customer value and so increase retention and LTV. •Obsessively work to reduce time to value. •Team Growth. Align team evolution with management/organization vision. •Set WIGs for senior CSMs.

Provide customer support via email chat and call for the operations smooth. Drive market share and revenue performance through proper pricing and mix management. Develop overall pricing strategy to include all market segments and distribution channels. Trouble shoot call routing and forwarding issues. Ensure the best rate guarantee compliance. Worked as account receivable officer. Identify and implement effective marketing strategies for different clients Responsible for bringing new client and Upselling.