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M Tayyab Bilal

is working from home. 🏡

Bis 2022, Manager Customer Success, Cloudways
Karachi, Pakistan

Skills

Team work
Consulting
Project Management
Communication skills
Sales
Solutions
Team Management
Account Management
Customer Success
Customer Retention
ARR
MRR
NPS
Churn Control
CSAT
LTV

Timeline

Professional experience for M Tayyab Bilal

  • Current 3 years and 1 month, since May 2022

    Team Lead Sales/Solutions.

    HostPapa

  • Current 8 years and 5 months, since Jan 2017

    Lead Customer Success

    Cloudways
  • 3 years and 2 months, Jul 2019 - Aug 2022

    Manager Customer Success

    Cloudways

    •Monitor / Improve Success Metrics (churn, average growth per account, dollar renewal, NPS ). •Plan along with management CS Quarterly targets. Organize and manage OKRs to meet those targets. •CS & Sales Training •Contribute to Quarterly targets for other teams (especially DevOps) ensuring they are designed to maximize customer value and so increase retention and LTV. •Obsessively work to reduce time to value. •Team Growth. Align team evolution with management/organization vision. •Set WIGs for senior CSMs.

  • 1 year, Aug 2018 - Jul 2019

    Senior Customer Success Executive

    Cloudways
  • 1 year and 4 months, Apr 2017 - Jul 2018

    Customer Success Executive

    Cloudways
  • 3 months, Jan 2017 - Mar 2017

    Technical Billing Executive

    Cloudways
  • 1 year, Jan 2016 - Dec 2016

    Sales and Support Engineer

    DIDx.net

    Provide customer support via email chat and call for the operations smooth. Drive market share and revenue performance through proper pricing and mix management. Develop overall pricing strategy to include all market segments and distribution channels. Trouble shoot call routing and forwarding issues. Ensure the best rate guarantee compliance. Worked as account receivable officer. Identify and implement effective marketing strategies for different clients Responsible for bringing new client and Upselling.

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