Manar Abdellah

Internet Call Center Supervisior untill Aug 2016 Essentially look after a team of staff, ensuring they best customer experience, turn up on time and are generally doing their job properly. • Monitoring the daily Service Level in order to ensure the best resources utilization. • Delegated tasks from managers & HODs • Work with management on customer service initiatives. • Monitoring the team’s performance • Assisting the team by performing the tasks with them

Accounting and Business English section