Manish Murudkar

Program Management & Business Consulting in multiple client domains like Banking, Airlines, Customer Service, Hospitality, Telecom, etc., for key clients on-site in USA, Europe and Caribbean. Developing & effectuating contingency & continuity plans to ensure smooth operations for attainment of budgeted objectives in coordination with Leadership, Stakeholders & Lines of Businesses. Organisation wide process mapping, optimising & implementations.

Creating monthly CEO Business Dashboards for 4 group companies namely Reliance Securities, Reliance Commodities, Reliance Composite Insurance & Reliance Money Exchange Managed CSAT / NPS / CES through AC Nielsen, a survey company and ensured closure of action items for Reliance Securities & Reliance Money Exchange (PAN India customer base)

Responsible for driving cost reduction projects across the bank, these included vendor management, business process re-engineering & technology automation

Development and implementation of change management process, internal auditing of all core and support processes in scope on ISO 9001 standards, assisting the lead auditor (MR) with external / surveillance audits, monitoring CAPA effectiveness, training of internal resources, followup with stakeholders for closure of audit findings.

Quality Management, Principles of Management, Stores Management, Organizational Behavior, Logistics and Distribution Management, Global Supply Chain Management and Outsourced Manufacturing, Purchasing and Materials Management, ERP and web-based Supply Chain Management

Industrial Electronics, Power Electronics, Digital Electronics, Linear Integrated Circuits.