Manuel Christoffel

• Architected a truly Customer Experience minded brand across CDJ, LTV, VOC and Customer Lifecycle Management • Revamped SEO / paid, resulting in 9x+ ROAS and ~65% reduced CPA • Built high performing CS and Marketing teams from scratch

I help established brands and startups in the travel, lifestyle, and premium product space gain traction on social media, refine their brand identity, product offering and customer experience.

• Deliver social media vision and tactical success strategies in a highly regulated industry • Own Customer relationship post implementation, go-to person for strategy and product expansion

Product and User Experience management for international Platinum and Centurion card members - desktop and mobile.

• First CSD in the New York office • Primary focus on brands in financial services, mobile/consumer & pharma such as Fidelity, Capital One, JPMC, Geico & Verizon Wireless • Provide strategic and tactical guidance around Brand Advocacy, Consumer Engagement, SEO,WoM, Digital & Social Media and UGC • 100% Client retention across several sales and renewal cycles • Team with Clients to build conceptual prototypes and product pilots; inspire to ‘go bigger, bolder’, lead industry in UGC / WoM

• Managed day to day operations of the OPEN acquisition website; supported product and campaign launches, refreshes and regulatory changes for OPEN (Desktop & Mobile) and FUEL across on and offline channels • Partnered with Customers, outside Agencies and Serve's business development, product and technology teams to architect and deliver custom solutions spanning P2P, digital / mobile payments, rewards, social network campaigns, e-wallets and mobile offers

• Managed the largest laptop battery recall in history for 3 of Dell’s 5 largest educational Customers (combined IT budget: $250m+); successfully orchestrated the onsite replacement of 30k+ batteries in less than 4 months and 20%+ under budget while managing Customer expectations, call center processes, logistics and service provider activities • Stakeholder in Dell’s GSS Governance Core Team; SharePoint 2007 and internal Pilot Teams and Dell’s Winning Culture Team

• Established project communication plan and provided timely updates on progress, enhancements or changes which resulted in a 15% decrease in time and material charges from vendors and service partners • Tasked with managing a $650k+ inventory of computer hardware such as hard drives and motherboards • Created cross functional teams to enhance performance and improve relationships with my Customer (Dell)

• Delivered strategic insight and Change Control initiatives to help grow account revenue by more than 300% via up- and cross sell initiatives and feature enhancements • Successfully managed the largest production environment facing data migration in the history of DMi, which resulted in a 30% reduction in environment fees to my Client and better supportability for DMi • Managed the daily work flow of up to 9 team members; coordinated training and provided mentoring

License C5UKXAZEUX

Tools and Techniques of Project Management