Marcel Müller

Berufserfahrung von Marcel Müller

• Bis heute 1 Jahr und 3 Monate, seit März 2023

  Delivery Head

  Tech Mahindra GmbH

  Delivery Head (BPO) F&A Norway & Denmark

• 1 Jahr und 8 Monate, Juli 2021 - Feb. 2023

  Assistant Vice President - Lead Solution Architect

  Genpact

• 7 Monate, Dez. 2020 - Juni 2021

  Director Operations - Contact Center

  Arvato Financial Solutions

  --> BPO Operations for Financial Customer Service Europe (F50 e-commerce client), highly complex setup & and fast pace growth --> Manage >600 FTE across 6 sites in 4 countries --> Vendor Management for subcontractors (Letter shops etc.) --> Full responsibility for all contact center KPIs for Phone, Chat and E-Mail --> Full Revenue ownership; XXm €

• 2 Jahre und 1 Monat, Nov. 2018 - Nov. 2020

  Director Operations & Client Services

  Infosys BPM

  Manila / Philippines

• 3 Jahre und 1 Monat, Okt. 2015 - Okt. 2018

  Global Head of Operations Enterprise Services

  Arvato Financial Solutions

  Manila / Philippines

• 1 Jahr und 9 Monate, Jan. 2014 - Sep. 2015

  Director Financial Services

  Bertelsmann SE & Co. KGaA - arvato distribution GmbH