Marija Šakić Alić

Dual-functioning role leading the end-to-end delivery of complex SaaS implementations while managing cross-functional project teams and timelines. -Led 47+ successful enterprise SaaS implementations from initial scope to go-live, ensuring 100% alignment between technical requirements and strategic business objectives. -Acted as the primary bridge between engineering teams and business stakeholders, accelerating deployment timelines through proactive risk management. -Defined project scopes, resource allocat

Owned retention, account health, and software adoption strategies for a diverse portfolio of clients. - Partnered with key client stakeholders to map out post-onboarding growth strategies, improving platform adoption rates. - Proactively identified churn risks and engineered targeted intervention plans, resulting in improved retention rates. - Collaborated with Product and Engineering teams to advocate for customer feature requests, directly influencing the software roadmap.

Managed client relationships and post-sale onboarding processes for regional business accounts. -Established structured customer onboarding frameworks that reduced time-to-value for new clients. -Served as the primary strategic advisor to clients, maximizing the ROI of their IT and software investments.

-Managed high-volume customer inquiries for a prominent health-tech wearable brand, maintaining a high customer satisfaction (CSAT) score. -Translated complex technical issues into clear, empathetic solutions for global users, collaborating directly with product teams to report systemic bugs.

-Owned regional sales targets and direct client relationships, refining negotiation skills and objection handling in a fast-paced environment. -Analyzed territory market data to optimize daily routing and client conversion rates.

-Provided high-level consecutive and simultaneous translation services (English/Croatian) for corporate clients, legal proceedings, and cultural events. -This is where I mastered the ability to act as a bridge between two completely different languages, a skill I use today to translate between engineering teams and business clients.

-Delivered rapid-response support in a fast-scaled, global e-commerce environment, mastering real-time troubleshooting and CRM tools.

-Designed and delivered tailored Business English curricula for corporate executives, focus areas including negotiation, presentation skills, and professional correspondence. -It proves my ability to train adults on complex concepts, the exact skill needed for successful SaaS onboarding and user adoption.