Marjolaine (Jo) BENABES

I led the end-to-end expansion and operational management of a tailored international private medical insurance (IPMI) solution for universities and corporate partners, combining growth, client retention, solution renewals and digital transformation.

Responsible for expanding the medical provider network ( direct or via TPAs) across EMEA and North America to support commercial growth, operational needs, and cost-containment

I led the end-to-end expansion and operational management of a tailored international private medical insurance (IPMI) solution for universities and corporate partners, combining growth, client retention, and digital transformation. I was in charge of implementing a medical network for or collective contracts to support medical access and cost-containment strategies.

I Supported client accounts and sales team via phone and email, processing orders in SAP, tracking deliverables, and managing escalations to ensure timely resolution across stakeholders.

I managed in coming queries ( calls & emails) on service coverage, benefits, claims, and complaints, ensuring accurate and timely handling within service standards.