Mark Mollet

Delivering business consultancy projects as an independent agent, in collaboration with existing client teams

Project leader on a team of internal Strategic Marketing consultants. Advocate, design and execute projects with a view to increasing long-term marketing capability across the organization.

Responsible for 3 teams, covering all after-sales customer facing activities on both the Buyer and Seller sides of the marketplace business. Increase visit frequency, transaction volume, retention and collections efficiency.

Drive cross-departmental projects to improve the user experience and support improved marketplace profitability. Increase average basket size, order frequency, reduce service costs. Increase retention on the client and provider sides of the marketplace.

Responsible for a Team of 40 in-house staff and 30 outsourcers, covering 4 departments: Customer Service, Account Management, Listings Management & Photography. Build efficient, scalable processes to support and drive the scaling of the business. Develop leadership capacity and organizational structure across operations departments.

Responsible for Philip Morris International’s Business in two autonomous regions of Portugal, each with a distinct fiscal environment and market structure. Responsible for end-to-end management of business functions, including strategy definition and execution, Marketing and Sales, and Supply Chain via Third Party Manufacturers.

Support to Local Senior Management’s strategy definition process via preparation and discussion of alternative business scenarios; alignment of business and operational plans to ensure viability of the strategy to be implemented; reporting of the Portuguese affiliate’s performance to the EU regional organization.

Managed a Continuous Improvement team focusing on Customer Experience. Responsible for managing and implementing projects to improve the Customer Experience, supporting new product launches and managing the Customer Care processes. ZON, now called NOS, is the #2 telecommunications provider in Portugal.

Managed small teams to deliver operational consultancy projects across a wide variety of functional areas, focusing mostly on the telecoms sector. GMS is a Spin-off from Deloitte Consulting.

Active Brain is a consulting start-up founded by a former Accenture partner. Our team of 3 people generated revenues of €450K P.A.

Team member on large-scale ERP implementation projects in the Utilities and Banking sectors.