Markus Segmueller

retired from: Service Delivery Manager with Application Business Support Team (OpenText platform): - service delivery to SLA-customer (platform management including management of third party service providers, SLA reporting, customer escalations, SW upgrades, SW lifcycle management, security compliance, user and access administration) - service provision including event, incident, change, release, knowledge management - coordination with Middleware Engineering Team, application development projects

Service Level Management (ITIL) culture+processes Customer Orientation Organisational Change Management within IT for achieving desired maturity level - process setup for Service Management - Service Catalog consolidation, introduction and maintenance - structure for management of Service Levels (ITIL v3) - Customer SLAs negotiation+actualisation - accompany IT colleagues in implementing service mgmt processes - Service Management tool administration+evolution - continual improvement of services

proudly cooperating with WEGA-Informatik AG, Basel Constantly extending my experience with Traceability matrix, Test scripts, Validation documentation, Excel validation etc.

mass reorganization at Syngenta Basel: outsourcing and relocation of departments

Key member of consecutive IS BPM NOEs: define and agree IS service and support processes for Syngenta Global IS (ITIL-based)

IS Service Design and Transition for core SAP-ECC and related non-SAP platform, with outsourced IS support and Business Process Outsourcing. Job-based Security and Compliance management based on GRC-RAR and GRC-SPM. Working with largely outsourced project teams.

ITIL based support of IS project development teams in preparing steady state service and operation for them and guide them through the transition from Build and Test phases through Post Implementation into steady state operation. With a non-exclusive focus on SAP systems and services

Squid embryology - long time ago!

Development biology of Podocoryne carnea - anybody still knows the beasts?